1. Incorporate quality measures into the use of resources
   • Incorporate quality measures into workplaceprocedures
   • Explain and demonstrate methods of incorporating quality concepts to work group members as required
   • Identify risk factors to minimise potential constraints to work schedules
2. Identify opportunities for process change and make balanced recommendations to relevant persons
   • Monitor own work output to ensure that work undertaken is cost-effective and achieves planned results
   • Identify impediments to procedures and form ideas for resolution and service improvement
   • Discuss ideas and evaluate possible solutions
   • Make balanced judgements on the effectiveness of ideas and possible solutions
   • Make recommendations to relevant persons as suggestions for process change where appropriate
3. Use resources according to organisational requirements
   • Select and use resources in accordance with organisational requirements
   • Seek relevant information on the use of resources from relevant persons and manuals
4. Complete documentation for the use of resources according to organisational requirements
   • Complete records and other documentation accurately and legibly in accordance with organisational requirements
   • Complete documentation within relevant authorisation guidelines and distribute according to organisational requirements

Refer to Evidence Guide

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit of competency in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Methods of completing documentation

Implications of incorrect distribution of completed documentation

Purpose of indexes and tables of content in manuals and Australian Standards

Understanding why resources are used in conjunction with specifications and procedures

The meaning of optimising the use of resources

The basic principles of quality concepts including quality control methods and quality problem identification

Understanding the organisations policies plans and procedures

Processes to interpret and give feedback

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These relate to the ability to

work to achieve a quality outcome

access regulatory information

solve problems associated with the use of resources

apply literacy and language skills to

complete documentation accurately and legibly

complete basic reports and memos

accurately interpret regulatory information

Other units of competency that could be assessed with this unit

This unit could be assessed on its own or in combination with other competencies relevant to the job function for example PRMPFESB Oversee operations to meet safety and quality standards

This unit could be assessed on its own or in combination with other competencies relevant to the job function, for example PRMPFES22B Oversee operations to meet safety and quality standards.

Resources required to assess this unit

The candidate and the assessor should have access to the appropriate documentation and resources normally utilised in the workplace This includes access to

an actual or a simulated workplace environment

assessment documentation

relevant documentation manuals and resources

training and assessment record book

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor or assessment team working together to conduct the assessment The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Assessment of competency may be made through observation of practical activities carried out in the work environment

Oral questioningwritten assessment involving hypothetical situations scenarios may also be used to assess competence In assessment situations where the candidate is offered a preference between oral questioning and written assessment questions are to be identical Evidence of underpinning knowledge is best obtained by oral questioning or a written assessment

Supplementary evidence may be obtained from relevant authenticated written correspondence from supervisors or team leaders

Information derived from enterprise policy and practices must be treated as commercialinconfidence

Performance and assessment of this unit must be carried out within the relevant requirements of the following legislative and industry framework

building Actsregulationscodes

Australian Standards identified as relevant to the required maintenance procedure

environmental regulations

manufacturers specifications

organisational requirements including OHS policies and procedures

OHS legislation codes and regulations

Key competency levels

There are a number of processes learnt throughout work and daily life that are required in all jobs They are fundamental processes and generally transferable to other work environments Some of these work processes are covered by the key competencies listed below Information provided to each question highlights how these processes are applied in this unit of competency

The number in brackets indicates the level to which the key competency should be demonstrated